When you have signed up for a Trade Account...

You can buy either directly from our website (click on the appropriate SHOP button below) 
Or you can place your order by email (see instructions below)
To buy directly from here on our website
PLEASE ENTER YOUR WHOLESALE SHOP BELOW

​To login use the password that we supplied to you by email.
Check your inbox for an email from us: Creature Comforters. If your email software has mistakenly put our email in your spam/trash/junk folders, because it doesn't recognise us, please move it your normal inbox to ensure that you receive any emails from us in future.
Vertical Divider
UK CUSTOMERS
Vat Registered & Non-VAT registered
Vertical Divider
WORLD CUSTOMERS
Outside the UK
Alternatively, you can place your order by email...
Please reply to the last email we sent you providing the following information:
​
  • The titles of the items you want to buy
  • The quantity of each item
  • Confirmation of your delivery name, address and phone number​
  • Any special instructions (and VAT number if applicable)​ ​

​​We will send you an invoice by email that can be paid by Bank Transfer (BACS / IBAN) or PayPal.
Please note: Minimum 1st wholesale order is £40 GBP in UK / £60 GBP outside the UK.

​We look forward to receiving your order
Note: please reply to the email we sent you from info@ creaturecomforters.org
Use this currency converter tool to see what our products (in British Pound GBP) cost in your currency.

Support
We provide free...
  • Comprehensive product advice upon request (most information can be found on our main retail website: www.creaturecomforters.org)
  • Advice support by email 365 days a year (we usually reply within a few hours, during office hours, and almost always within 24 hours on business days). We're here to advise you whenever you need it.
  • Leaflets - a free batch with first order if required, please request
  • Good quality webready product images (via dropbox), plus product text, to go on your website. Please request

Terms
  • ​The prices on our wholesale pages are not inclusive of VAT / tax.
    ​
  • VAT will be added to your invoice if you are based in the UK.​

  • VAT/tax will not be added if you are based outside of the UK.

  • Minimum 1st wholesale order: £40 GBP in UK or £60 GBP outside the UK
    ​
  • The minimum wholesale order of Bach Flower Sets and Bach Flower Kits is 3.
    ​
  • During checkout you may see the option to select DELIVERY WITH INSURANCE (for loss). If you select this option we will resend the parcel if the courier loses the parcel.

  • We offer you these generous discounts on the understanding that you are purchasing our products to sell, as a retailer, and that they are not simply for personal use. Thank you.

Payments
If you have placed your order by email we will reply with an invoice, by email, which can be paid by Bank Transfer (BACS), Cheque, International Bank Transfer (IBAN) or by PayPal (if paying by PayPal a 3% surcharge).
​Once paid and the funds have cleared we will dispatch your items to you.
We use major domestic and international couriers, including Royal Mail, P4D, FedEx, DHL, UPS, TNT, and Parcelforce.

Thank you for your wholesale order

Dispatch, deliveries, terms etc.
IMPORTANT
​Please ensure all customs, duties and fees are paid by you, the recipient, once the parcel has arrived in the destination country.Delivered Duty Unpaid (DDU) means that the recipient is responsible for paying the destination country's customs charges, duties, or taxes.
Parcels will be held by customs until any outstanding payments are made.  (You were not charged taxes by us when you bought the items.)
Any payments not received may result in parcel being returned, delayed or in some cases destroyed.

​Dispatch
  • All wholesale UK orders usually dispatched within 2-5 working days, depending on the size of the order, after payment cleared. Overseas orders dispatched shortly after payment clearance and/or when established, usually within a few days of placing your order with us. We are renowned for a prompt service and dispatch.

Dispatch timeframes for Bach Flower Essence Sets and Kits
Our Sets are individually manufactured by hand using the traditional methods. They are not mass-produced and are often made-to-order. Each batch takes several hours to make. Therefore, please allow the following estimated timeframes before dispatch:

3-4 Sets: 3 working days
5-8 Sets: 4 working days
9-11 Sets: 6 working days
12-15 Sets: 8 working days
More than 16 Sets: a minimum of 10 working days (per 16+ Sets)

​
Returns
  • Full refund available for cost of items, within 14 days, if returned in perfect condition; as sold to you, and unused (more info below).

Deliveries
  • Large wholesale orders will automatically be sent by tracked mail.
    We will supply you with a tracking code by email so that we and you can follow the progress of your parcel to its destination via the courier's website.
    ​
  • Speed of delivery depends on availability of stock. If you place a substantial order, where we need to order-in extra supplies (eg bottles), we will contact you with details of the estimated times of delivery. Substantial orders or supplier delays may take slightly longer. We will always keep you fully informed.

  • All parcels are securely packaged with ample protective wrapping. In transit damage is exceptionally rare because we package our parcels with care and consideration, but please do inform us of any problems by email within 5 days of receipt. You will need to supply jpg photos of damage, by email, thank you.

  • Please allow up to 7 working days for delivery after dispatch in UK.

  • ​International: The post office advises that overseas orders can take up to 25 working days to arrive, after dispatch, however, we have found that items can take as little as a week or two to arrive (particularly within Europe). Items will usually be posted by airmail tracked International Tracked or International Signed. We can also send item on a pallet by cargo ship to many territories throughout the world. This is a more economical method, however it takes several weeks longer by ship than by air. Items sent by ship usually considered for orders weighing over 50 KGS at your discretion.

  • Larger parcels sent outside the UK may occasionally have delays at your country's customs. This does not happen often, is random, and is at the discretion of your country's customs. They may require you to sign an acceptance form and/or pay import duties, before they will release the parcel to you. As our Flower Essence products are preserved in alcohol (brandy) this occasionally attracts the extra attention of the customs authorities. It is entirely your responsibility to communicate with the customs authorities, should they contact you (if they contact us we will help in every way we can too). If you decide not to accept the parcel, for whatever reason, the courier/customs may either destroy the parcel or return it to us. In either case you will not qualify for a refund unless the parcel is promptly returned to us, in perfect condition (it is the original courier who will return, with whom we will liaise). If the parcel is returned because you wouldn't accept it - you will not be refunded the send or return cost of shipping (see details below).

Terms of sale
  • All orders must be paid for in advance of posting/shipping.

  • RRP = Retail Recommended Price.
    This is the Retail price that we sell items for; to the public. We suggest that price you sell at is no more than 25% either way (no greater than 25% cheaper or 25% more expensive than the UK RRP).
    SEE UPDATED TERMS HERE UNDER 14.3 https://www.creaturecomforters.org/terms-and-conditions-for-the-sale-of-goods.html
    ​
  • Where applicable: VAT charged to UK based customers (for you to recoup in the normal way if you are a VAT registered business).
  • Where applicable: VAT / Tax not charged to EU based customers (based outside the UK) who are VAT registered.

  • When you buy and sell our products you agree to the Terms and Conditions for the Sale of Goods (opens in a new window in our main Retail website). These are the Terms that you agreed to when you Signed up for a Trade Account with us.
    ​
  • GENERAL TERMS (opens in a new window in our main Retail website)


Other
  • Please store all products in a cool, dry place away from direct sunlight, below 77F.

  • If required you will be supplied with images of our products (usually via dropbox.com or wetransfer.com) which you can use to promote and sell our products. You have permission to use these images for the sole purpose of promoting and selling our products only. Available as low res. good quality web-ready 72dpi images for websites or large high res. good quality for print, upon request.

  • Note: we do not compromise on production of our products therefore we cannot supply our Bach Flower Essences in very large quantities. This particular product takes time to prepare and make, therefore they cannot and will not be mass-produced.

  • If you would like your company to be included on our Links and Stockists webpages (as appropriate) please provide the following details:
  1. Your Company Name/Contact Name;
  2. A one line description or strap line;
  3. Contact details e.g. website address and/or shop location;
  4. Logo (if you have one).​
The 4 different WHOLESALE Shops
​
​You must purchase products from the correct shop (A1 or B2) that applies to:
1. Where you are based;
2. Where the items are to be sent, and;
3. From where the payment is being made.
​
If you accidentally purchase products from the incorrect shop your order will be cancelled and you will be fully refunded to enable you to purchase the products again from the correct shop.
If you repeatedly purchase from the incorrect shop your Trade Account may be closed.
We make a very special effort for all our customers and hence are proud to have earned a reputation for excellent Customer Care, Speed of Dispatch, Helpful and Informed Communication with Customers and Fairness of Postage costs, amongst other things ...
​
that's because we have such lovely customers!

If you have any questions or need clarification on any matter please contact us by email.
​We will be able to give you the most up-to-date advice which may, on occasion, be more accurate than the information provided above.