If you have not previously contacted us please first SIGN UP HERE for a Trade Account...

Sign Up for Trade Account

Once you have signed up for a Trade Account...

Please reply to the last email we sent you providing the following information:
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• The titles of the items you want to buy (see full range of products on the WHOLESALE page)
• The quantity of each item
• Confirmation of your delivery name, address and phone number​
• Any special instructions (and VAT number if applicable)​ ​

​​We will send you an invoice by email that can be paid by Bank Transfer (BACS / IBAN) or PayPal.
Please note: Minimum 1st wholesale order is £40 GBP in UK / £60 GBP outside the UK.
Free delivery to UK addresses for wholesale orders over £200.

​We look forward to receiving your order

Note: please reply to the email we sent you from info@creaturecomforters.org ​(not our newsletter/mailchimp emails as they will go to mail chimp, not us).

Use this currency converter tool to see what our products (in British Pound GBP) cost in your currency.

Currency Calculator

​Dispatch

• All wholesale UK orders usually dispatched within 2-5 working days, depending on the size of the order, after payment cleared. Overseas orders dispatched shortly after payment clearance and/or when established, usually within a few days of placing your order with us. We are renowned for a prompt service and dispatch.

Returns

• Full refund available for cost of items, within 14 days, if returned in perfect condition; as sold to you, and unused (more info below).

Deliveries

• Free Delivery to UK destinations for orders over £200.00 GBP. Free Delivery not available for orders outside the UK.
  
  
• Wholesale orders will automatically be sent by tracked mail.
  
  
• We will supply you with a tracking code by email so that we and you can follow the progress of your parcel to its destination via the courier's website.
  
  
• Speed of delivery depends on availability of stock. If you place a substantial order, where we need to order-in extra supplies (eg bottles), we will contact you with details of the estimated times of delivery. Substantial orders or supplier delays may take slightly longer. We will always keep you fully informed.
  
  
• All parcels are securely packaged with ample protective wrapping. In transit damage is exceptionally rare because we package our parcels with care and consideration, but please do inform us of any problems by email within 5 days of receipt. You will need to supply jpg photos of damage, by email, thank you.
  
  
• Please allow up to 7 working days for delivery after dispatch in UK.
  
  
• ​International: The post office advises that overseas orders can take up to 25 working days to arrive, after dispatch, however, we have found that items can take as little as a week or two to arrive (particularly within Europe). Items will usually be posted by airmail tracked International Tracked or International Signed. We can also send item on a pallet by cargo ship to many territories throughout the world. This is a more economical method, however it takes several weeks longer by ship than by air. Items sent by ship usually considered for orders weighing over 50 KGS at your discretion.
  
  
• Larger parcels sent outside the UK may occasionally have delays at your country's customs. This does not happen often, is random, and is at the discretion of your country's customs. They may require you to sign an acceptance form and/or pay import duties, before they will release the parcel to you. As our Flower Essence products are preserved in alcohol (brandy) this occasionally attracts the extra attention of the customs authorities. It is entirely your responsibility to communicate with the customs authorities, should they contact you (if they contact us we will help in every way we can too). If you decide not to accept the parcel, for whatever reason, the courier/customs may either destroy the parcel or return it to us. In either case you will not qualify for a refund unless the parcel is promptly returned to us, in perfect condition (it is the original courier who will return, with whom we will liaise). If the parcel is returned because you wouldn't accept it - you will not be refunded the send or return cost of shipping (see details below).

Terms of sale

• All orders must be paid for in advance of posting/shipping.
  
  
• RRP = Retail Recommended Price.
  This is the Retail price that we sell items for; to the public. This is 'market sensitive' to our region. You may find that the RRP for these products may be higher in some countries or regions, therefore you may find you can set your regional RRP higher than suggested here, for an enhanced profit margin for yourself.
  
  
• Where applicable: VAT charged to UK based customers (for you to recoup in the normal way if you are a VAT registered business).
  
  
• Where applicable: VAT / Tax not charged to EU based customers (based outside the UK) who are VAT registered.
  
  
• When you buy and sell our products you agree to the Terms and Conditions for the Sale of Goods (opens in a new window in our main Retail website)
  
  
• GENERAL TERMS (opens in a new window in our main Retail website)

Other

• Please store all products in a cool, dry place away from direct sunlight, below 77F.
  
  
• If required you will be supplied with images of our products which you can use to promote and sell our products. You have permission to use these images for the sole purpose of promoting and selling our products only. Available as low res. good quality web-ready 72dpi images for websites or large high res. good quality for print, upon request.
  
  
• Note: we do not compromise on production of our products therefore we cannot supply our Bach Flower Essences in very large quantities. This particular product takes time to prepare and make, therefore they cannot and will not be mass-produced.
  
  
• If you would like your company to be included on our Links and Stockists webpages (as appropriate) please provide the following details:

1. Your Company Name/Contact Name;
2. A one line description or strap line;
3. Contact details e.g. website address and/or shop location;
4. Logo (if you have one).

We make a very special effort for all our customers and hence are proud to have earned a reputation for excellent Customer Care, Speed of Dispatch, Helpful and Informed Communication with Customers and Fairness of Postage costs, amongst other things ...
​
that's because we have such lovely customers!

If you have any questions or need clarification on any matter please contact us by email.
​We will be able to give you the most up-to-date advice which may, on occasion, be more accurate than the information provided above.

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> FOR MORE ANSWERS PLEASE VISIT OUR RETAIL FAQs PAGE ON OUR MAIN RETAIL WEBSITE >

FURTHER TERMS